Terms of Service for NanoClean, LLC.
Terms of Service for NanoClean Laundry Valet
Effective Date: Jan 1, 2025
Welcome to NanoClean Laundry Valet (“we,” “us,” “our”). NanoClean, LLC., a Texas LLC, provides laundry delivery services under the business name NanoClean Laundry Valet. By using our services, you agree to the following Terms of Service.
- Service Overview
NanoClean Laundry Valet offers laundry pickup, cleaning, and delivery services through our website and mobile application (“Services”).
- Use of Services
By using our services, you agree to:
- Provide accurate and complete information about yourself and your laundry items.
- Ensure that your laundry items do not contain any hazardous, dangerous, or prohibited materials.
- Follow all instructions provided for the use of our Services.
- Only include items that are machine-wash and machine-dry appropriate; items will be washed and dried on medium heat unless otherwise stated.
- Service Providers
NanoClean may employ either employees or contractors to perform our Services.
- Pickup and Delivery
- Scheduling: Pickup and delivery times are estimated and may vary. We will make reasonable efforts to adhere to scheduled times, but we do not guarantee service by a specific time.
- Location: NanoClean reserves the right to launder orders at any location of our choosing.
- Unfit Items: We reserve the right to refuse to wash any items we deem unfit, at our sole discretion.
- Unattended Pickup & Delivery: If you request or permit unattended pickup or delivery (e.g., leaving your laundry bag on the porch or with a doorman), you do so at your own risk. NanoClean is not liable for bags or items that cannot be found or are stolen before we pick them up or after they have been delivered.
- Pricing and Payment
- Pricing: We reserve the right to adjust our pricing. Customers affected by any pricing changes will be notified in advance.
- Payment: Payment for Services must be made at the time of placing the order or upon delivery, as applicable. Failure to pay in a timely manner may result in suspension or termination of Services.
- Images and Quality Control
- Images: We may take images of your clothing for quality control purposes and other internal uses.
- Quality Control: We use images and other quality control measures to ensure that the correct items are returned to you and that our Services meet high standards.
- Loss or Damage
- Non-Wash Items: NanoClean is not responsible if you include non-washable or dry-clean-only items in your order and such items become damaged during the washing or drying process.
- Reasonable Wear and Tear: NanoClean is not liable for normal wear and tear or reasonable deterioration of clothing, including color fading, shrinkage, stretching, small rips, loose buttons, or other damage arising from standard washing and drying procedures.
- Customer Negligence: We are not responsible for any items (e.g., money, jewelry, electronics, or other valuables) left in pockets or in bags. Please check your items thoroughly before pickup.
- NanoClean’ Additional Limitations of Liability
- Stolen or Missing Bags: NanoClean is not liable for any bags that cannot be found or are stolen at the pickup or drop-off location if you choose unattended services or provide inaccurate address or drop-off instructions.
- Service Delays: We will make reasonable efforts to meet estimated pickup and delivery times but shall not be liable for any delays due to traffic, weather, or other unforeseen circumstances.
- Consequential Damages: Under no circumstances shall NanoClean be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of enjoyment, or emotional distress, even if we have been advised of the possibility of such damages.
- Cap on Damages: Where permissible by law, our total liability in connection with any order shall not exceed the cost charged for the relevant order or the monetary limits stated under our insurance policy, whichever is lower.
- Customer Indemnification
You agree to indemnify, defend, and hold harmless NanoClean, its officers, employees, contractors, agents, affiliates, and licensors from any and all claims, liabilities, damages, losses, and expenses (including but not limited to attorney’s fees) arising out of or in any way connected with:
- Your access to or use of our Services, including negligent or wrongful conduct.
- Your violation of any portion of these Terms of Service, any representation, warranty, or applicable law or regulation.
- Your inclusion of any hazardous or prohibited items, or non-wash items, in your laundry order that result in damage or injury to property or persons.
- Force Majeure
NanoClean shall not be liable for any failure or delay in performance of our obligations under these Terms of Service if such failure or delay is caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, pandemics, or other force majeure events. Our obligations shall be suspended for the duration of any such event, and we will make reasonable efforts to resume Services as soon as it is safe and possible to do so.
- Changes to Services and Terms
NanoClean reserves the right to modify or discontinue our Services, and to amend these Terms of Service, at any time. We will notify you of any material changes to the Terms of Service by posting the new terms on our website and updating the effective date.
- Privacy
Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. Please review our Privacy Policy to understand our practices regarding your personal information.
- SMS Communications
By providing your mobile phone number, you consent to receive SMS text messages from NanoClean Laundry Valet. Message and data rates may apply, and the frequency of messages may vary. You may opt out at any time by replying STOP or HELP to any SMS message. Your mobile phone number and personal information will not be sold or distributed to third parties. For more information on our privacy practices, please review our Privacy Policy.
- Dispute Resolution
- Arbitration: Any disputes arising out of or related to these Terms of Service or our Services shall be resolved through binding arbitration in Austin, Texas, administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
- Class Action Waiver: All arbitration shall proceed on an individual basis. You and NanoClean agree that each may bring claims against the other in arbitration only in your or their individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
- Waiver of Jury Trial: By agreeing to arbitration, both you and NanoClean waive the right to a jury trial or to have any dispute heard in court, except as otherwise provided by law.
- Time Limitation on Claims: Any dispute or claim under these Terms must be brought within one (1) year of the event giving rise to the claim, or such claim will be deemed waived.
- Governing Law
These Terms of Service and your use of our Services are governed by the laws of the State of Texas and applicable federal laws, without regard to conflict of law principles.
- No Warranties
Except where prohibited by law, NanoClean provides the Services “as is” and “as available.” To the maximum extent permitted by law, NanoClean disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any of your items will not experience minor wear or color variations inherent to the laundering process.
- Unclaimed Items
If you fail to accept delivery or fail to retrieve your items within 30 days of notification by NanoClean (or as otherwise arranged), the items may be considered abandoned. We reserve the right to dispose of or donate abandoned items at our sole discretion, and you release NanoClean from any liability for doing so.
- Severability
If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
- Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and NanoClean concerning the Services, superseding any prior or contemporaneous agreements, communications, and proposals.
- Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
NanoClean Laundry Valet
5900 Balcones Dr. #15782
Austin, TX 78731
support@NanoClean.app
737-471-0303
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing NanoClean Laundry Valet.
Privacy Policy for NanoClean, LLC.
Privacy Policy for NanoClean Laundry Valet
Effective Date: Jan 1, 2025
NanoClean LLC, (“we,” “us,” or “our”), is a Texas Limited Liability Company doing business in Texas. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.
- Information We Collect
We collect the following types of information:
- Personal Information: Includes your name, address, phone number, email address, and payment information. This information is collected when you create an account, place an order, or communicate with us.
- Service Information: Details about the laundry services you request, including pickup and delivery details, and any specific instructions you provide.
- Images: We may take images of your clothing for quality control purposes, to ensure the correct items are returned to you, and for other internal uses.
- Location Data: We access location data to provide our services. This data may be stored on our servers if a separate agreement is signed with you. Otherwise, it is used ephemerally and not stored.
- Use of Information
We use your information to:
- Provide and manage our laundry delivery services
- Process your transactions and send you related information, including purchase confirmations and invoices
- Improve our services and customer experience
- Communicate with you about your account, our services, and promotional offers
- Ensure the quality of our services through quality control measures, including the use of images of your clothing
- Information Sharing and Disclosure
- Third Parties: We will never share your personally identifiable information with any third party, except as necessary to provide our services (e.g., payment processors) or as required by law.
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Data Security
We are committed to keeping your personal information secure. We use various security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure socket layer (SSL) technology.
- Your Choices
- Account Information: You can update, correct, or delete your account information at any time by logging into your account or contacting us.
- Communication Preferences: You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us.
5A. SMS Communications
By providing your mobile phone number, you consent to receive SMS text messages from NanoClean Laundry Valet. Message and data rates may apply, and the frequency of messages may vary. You may opt out at any time by replying STOP or HELP to any SMS message. Your phone number and personal information will not be sold or distributed to third parties. For more details on our data practices, please review this Privacy Policy.
- Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.
- Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
NanoClean Laundry Valet
5900 Balcones Dr. #15782 Austin, TX 78731
support@NanoClean.app
737-471-0303
- Data Retention and Deletion
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You can request deletion of your personal information by contacting us.
- Privacy Contact
For privacy-related inquiries, please contact our privacy officer at:
Privacy Officer
NanoClean Laundry Valet
5900 Balcones Dr. #15782 Austin, TX 78731
support@NanoClean.app
737-471-0303
By using our services, you consent to the terms of this Privacy Policy.
Please review this policy periodically and feel free to reach out if you have any concerns or questions about our practices.
Pricing Policy for NanoClean, LLC.
At NanoClean Laundry Valet, we save you time by handling your laundry, so you can focus on what you love. Whether you’re managing a busy household or just need occasional help, we’ve got a plan for you! We want to accommodate each and every use case, because you’re too lovely for laundry 😘
Our standard plans and offerings are outlined below:
Value Plan: $110 /month
This plan includes 2 pickups per month, with unlimited weight of laundry included in each pickup. Each pickup of this plan includes 1 standard sized laundry bag, 1 standard size washer, and 1 standard size dryer. If you need more pickups, no worries — it’s just $55 per extra pickup.
Most Popular Plan: $200 /month
Designed for busy professionals or couples that generate more laundry and need more frequent pickups. This plan includes 4 pickups per month, with unlimited weight of laundry included in each pickup. Each pickup of this plan includes 1 standard sized laundry bag, 1 standard size washer, and 1 standard size dryer. If you need more pickups, no worries — it’s just $50 per extra pickup.
Family Plan: $270 /month
Designed for families or a full household that generate more laundry and need more frequent pickups. This plan includes 6 pickups per month, with unlimited weight of laundry included in each pickup. Each pickup of this plan includes 1 standard sized laundry bag, 1 standard size washer, and 1 standard size dryer. If you need more pickups, no worries — it’s just $45 per extra pickup.
A Quick Note on Additional Charges
We like to keep things simple and transparent — but sometimes, a little extra is needed to handle those bulkier items. Here’s what to keep in mind:
Pillows/Bathmats Charges
These items need their own washing and drying machines and are charged at $10 per item to ensure they get the care they need.
Blanket/Comforter/Duvet/Mattresspad/Dogbed Charge
These items need their own washing and drying machines and are charged at $20 per item to ensure they get the care they need.
Please note
Our pricing may vary based on offers and the time purchase. We reserve the right to update or adjust our pricing from time to time to ensure we continue providing the best possible service. Rest assured, any changes will be communicated in advance to all existing customers.
